FAQ

How can I contact your company? 

If you are new here, you can send an email on reiss@nsbjjbrixton.com or drop us a DM on our Instagram. If you are already a member with us, have billing enquiries or need some help, please make use of the messaging service on the Gym Desk Members App. If it is something quick and easy, then make use of our community whatsapp group.

Where do I find NSBJJ Brixton?

 Our address is 130 Brixton Hill, London, SW2 1RS

Services and Merchandise: 

What services do you offer?

We are a dedicated Jiu-Jitsu gym, open 7 days a week! To view our complete schedule, please click here (INSERT SCHEDULE LINK). We offer the following:

• Adult Memberships:

• Beginners Programme £300 for 3 months of fundamental training and assistance. Required  for all new starters. If you have trained before and have earned 1 stripe then you can go for the membership options below:

• £65 per month for 2 classes per week

• £90 per month for unlimited classes

• Drop-in fees are available at £15 per session

• Kids Memberships:

• £100 for the first month (includes a gi)

• £71.66 per month thereafter

• Private Lessons: Available at varying prices, tailored to your needs.

• Competitions: Additional competitions can be entered and paid for separately.

• Merchandise: A range of high-quality merchandise is available for purchase on-site.

Whether you're a beginner or an experienced practitioner, we have something for everyone. Join us and become part of our Jiu-Jitsu community!

How do I place an order for merchandise? 

To place an order, simply sign into your members account and visit our online shop, add items to your cart and proceed to checkout. You can then pick up your ordered item when you come into the gym. Alternatively, you can purchase merchandise in the gym and pay for it directly with the staff. 

What are your shipping options?

We currently do not ship our merchandise and it can only be picked up in gym. 

What size Gi do I need? 

We strongly suggest you come into the gym to try on the Gis in advance of purchase so you ensure you get a good fit! 

Attending Classes: 

Which class should I attend first? 

If you have never trained before then you will be joining our Beginners Program- please join any of the classes labelled ‘Beginners’ on the schedule.

If you are joining our club having earnt at least 1 stripe on your white belt or having had at least 3 months experience, then you can join the mixed levels and fundamentals classes. If you are a coloured belt, you are welcome to attend Advanced classes on the schedule. 

However, if you aren’t sure- please message on your student portal and the team will advise you! 

What will my first class be like? 

During our Beginners programme, you will get an introduction to the fundamentals of Jiu-Jitsu. You'll learn basic techniques, get familiar with the gym, and meet our friendly instructors and members. Don't worry if you are new; our team is here to support you every step of the way. When you enter, there will be a member of the team to greet you,  introduce you to our house rules and show you around. You will then change if necessary and familiarise yourself with the mat space by spending some time getting limbered up before the class starts. You will then be lead through a group warm up and learn the technique of the day. You will have an opportunity to spar at the end of the class which can be taken at your own pace. 

If you are coming into the Mixed levels classes, you will be greeted by a member of staff and asked to sign in. You are expected to know the rules of the Ju Jitsu gym but can always ask if not sure! You will then warm up with the rest of the students, learn your technique of the day and have the opportunity to spar also. 

What do I need to wear? 

For your first class, you should wear comfortable athletic clothing. If you have a Gi (Jiu-Jitsu uniform), please do wear it. If not, we have gis available for purchase at the gym and also Gis that you can rent for a single session. It's also a good idea to bring a water bottle and a towel. 

I am a beginner, am I allowed to attend? 

Absolutely! Our beginners programme will be best fitting for you so you can learn all the fundamentals you need. Our instructors will ensure you feel welcome and will provide guidance tailored to your experience level.

I have a medical condition. What do I need to do before attending?

If you have a medical condition, please let us know in advance by accurately filling in the medical condition section of your student profile. As part of our health and safety policy, we reserve the right to request further information or a doctor’s note depending on the severity of your condition, illness, or injury. This ensures we can maintain the safety of both yourself and others around you. Additionally, please alert our coaches if you have any concerns or need special considerations during sessions. Your well-being is our top priority, and we are here to support you. 

Are there age restrictions for classes? 

Our adult sessions are open to individuals, aged 14 and over. We also offer specific classes for kids, tailored to different age groups to ensure appropriate instruction and safety. Cubs are aged 4-7 years old and Juniors are 8-13 years old. 

Sign up and log ins:

How do I sign up to NSBJJ Brixton? 

On the NSBJJ Brixton website, click the red sign up button and fill in all your details.
https://www.newschoolbjjlondon.co.uk/signup

Alternatively, drop in and visit us and a member of staff will help you in person! 

How do I sign up to classes?

Please log in to your Gym Desk app and click Book. You can book several classes in advance. Alternatively, you can use the website here as well: https://www.newschoolbjjlondon.co.uk/book 

What do I do if a class is full?

You can add yourself to the waiting list. You will be contacted if space becomes free! If you have booked in but can no longer attend sessions, please do cancel the booking so that there is space for others waiting to attend.

Do I need a Gymdesk members account?

Yes! It is crucial to have the Gymdesk members account- it allows you to book sessions, be alerted of social events and promotions as well as allows you to purchase drinks and merchandise. Gymdesk membership also allows you easy contact with our team in regards to billing, cancellations, scheduling queries and complaints. 

Complaints and cancellations

How do I file a complaint?

To file a complaint, please contact us via the messaging platform on the Gym Desk Members App or website. Provide as much detail as possible about the issue you are experiencing.

What information should I include in my complaint?

When filing a complaint, please include your full name, contact information, a detailed description of the issue, any relevant dates, and any supporting documentation.

How long will it take to receive a response to my complaint?

We aim to acknowledge all complaints within 72 hours and provide a full response within 7-10 business days. 

Can I freeze or cancel my membership?

Yes! You’re welcome to do either — here’s how it works:

• Freezing: You can freeze your membership anytime for just £25/month, which:

• Keeps your app and class history active

• Gives access to our members’ WhatsApp group

• Allows you to continue joining our community socials & events

We recommend freezing if you plan to return, as it avoids a £50 re-joining fee.

• Cancelling: 

Please go onto your Gymdesk membership account and send a message through the system about cancelling. A member of our admin team will be able to see this and action your request.  Please do not try to cancel memberships in person or through whatsapp communication- Gymdesk members app is the only way to do this. Please allow at least 72 hours for acknowledgement of your request. 

• Wrongly charged: If you’ve been charged by mistake, just reach out — we’ll get it sorted. Please allow up to 48 hours for a reply (we’re a small team and doing our best!).